(POURVU) CLIENT FINAL SUPPORT SAP PP WM MM (Région Centre) H/F

Contrat : CDI
Salaire : Selon l'expérience (n'hésitez pas à consulter à ce sujet)
Pays : Région Centre
Ville : Région Centre
Date : 16/05/2014

Main Objective:

In the role of PP,MM and WM support within the SAP CoE group part of the Information Technology Organization, reporting to the SAP CoE Operations Lead, he/she will be the responsible to support and deliver the appropriate SAP solution for his/her areas of expertise, being also the “go to” person within their region for first level support.
He/she will also provide support on local SAP applications.

Key Responsibilities:

• Daily system monitoring, covering different areas like Jobs, interfaces,…
• Responsible to deal with users requests, either functional incidences, enhancements or operational changes; using the appropriate ticketing systems for the applicable SAP modules; considering the interaction with other areas
• Provide process and system oriented knowledge support
• Ownership of the local applications, keeping the support and governance model
• Coverage for other colleagues support areas when applicable
• Provide support and assistance in developing new requirements for SAP improvements and enhancements, keeping the appropriate level of governance
• Capture and anticipate new Global and/or Local Business requirements
• Lead Key users and Local Process Owners to achieve their objectives by providing support in SAP as top priority
• Lead review meeting(s) with the Local Process Owner(s) to ensure regular communication and ensure the alignment/approval of requirements and documentation
• Support the Execution of projects and changes in the site
• Work with Business Facing teams to improve processes through the use of SAP capabilities
• Maintain knowledge on product direction and future offerings of SAP
• Coordinate activities and share knowledge with counterparts in same and other regions
• Work with 2nd level support for troubleshooting, escalation and resolution
• Assist 2nd Level support Application Maintenance being the link with users
• Identify the change management projects with the Key Users and Local process Owners
• Lead implementation and SAP configuration of the recommended solution, keeping the Core solution
• Participation on SAP projects implementations when appropriate

Key competencies and qualifications:

• Bachelor’s degree in Business, Information Systems, or equivalent
• SAP certification for the appropriate modules
• 4 years minimum experience implementing and/or supporting SAP projects and installations, working on the appropriate modules
• Proficient in SAP ERP management, with knowledge in current release ECC 6.0
• In-depth experience both in support and project implementations
• Project management expertise (PMI certification) is a plus
• Knowledge on data conversion tools
• Deep understanding of business and technical processes
• English fluency, other languages appreciated
• Some travel in the Eastern Europe area is expected, and occasionally to other locations.

Location : near Orléans.

 



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